At Rosemary Essence Store , we strive to provide an exceptional shopping experience for our customers. Our Store Policy outlines important information regarding purchases, returns, exchanges, and other aspects of shopping with us.
Ordering Process
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Order Placement: Orders can be placed directly on our website by adding items to your cart, proceeding to checkout, and completing the payment process.
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Order Confirmation: Upon successful placement of an order, you will receive an order confirmation email containing details of your purchase.
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Payment Methods: We accept various payment methods, including credit/debit cards, online payment gateways, and cash on delivery (COD) where applicable.
Product Availability
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Stock Availability: We strive to keep our inventory up-to-date; however, there may be instances where a product becomes unavailable after an order is placed. In such cases, we will notify you promptly and offer alternatives or issue a refund.
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Pre-Orders: Occasionally, we may offer pre-orders for products that are not yet available for immediate purchase. Pre-order terms and estimated delivery dates will be clearly communicated at the time of purchase.
Shipping and Delivery
Refer to our "Shipping Policy" for detailed information regarding shipping methods, estimated delivery times, fees, tracking, and shipping restrictions.
Returns and Exchanges
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Return Eligibility: We accept returns for eligible items within a specified return period from the date of delivery, subject to certain conditions.
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Exchange Policy: We offer exchanges for products of the same or similar value, subject to availability and compliance with our return policy.
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Return Process: Customers must initiate the return process by contacting our customer service team. Detailed instructions regarding return shipment and any associated fees (if applicable) will be provided.
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Refunds: Refunds for eligible returns will be issued to the original payment method used for the purchase, minus any applicable restocking fees or return shipping costs.
Product Warranty and Guarantees
Some products may come with manufacturer warranties or guarantees. Any such warranties or guarantees will be outlined in the product description or included with the product packaging.
Customer Service and Support
Our customer service team is available to assist you with any inquiries, concerns, or assistance you may require before, during, or after your purchase. You can reach us via email, phone, or through our website's contact form.
Privacy and Security
We are committed to protecting your privacy and safeguarding your personal information. Refer to our "Privacy Policy" for detailed information on how we collect, use, and protect your data.
Amendments to Store Policy
We reserve the right to update or modify our Store Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Information
If you have any questions, comments, or feedback regarding our Store Policy or any other aspect of our services, please don't hesitate to contact us at
rosemaryessencepk@gmail.com
